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Find the order by altering the search fields at the top of the page
- Click Go Search to search based on the values entered in the fields
- Click View on a specific order
- Review the order, including payment details, delivery details, freight and products ordered
View Unsuccessful Orders
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- Change the Order Status drop down box to Failed - No Payment Made
- Click Go Search to search
- Click View on a specific order
- Review the order, including payment details, delivery details, freight and products ordered
View Payment History
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- Go into Ecommerce – Web Payments
- Select a date range for payments
- Select the Payment term you wish to view a history of
- Select the Payment status of Successful Payment or Payment Declined
- Click Go Search to view the payments that meet the set criteria
