This article will explain how to provide us with the information we require when you want to report a problem.
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Report a CatalogueLINK problem
Identify what kind of problem it is
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- 64 Bit Windows: C:\Program Files (x86)\SEL\CatalogueLINK\log
- 32 Bit Windows: C:\Program Files\SEL\CatalogueLINK\log.
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Report a CMS/Website Issue
This article will explain how to provide us with the information we require when you want to report a problem.
Intended Audience: Straightsell Users
Identify what kind of problem it is
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- Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
- Take screen shots of the error message or any relevant windows in the CMS and/or the Website.
- Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.
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| Snipping Tool is built into all versions of Windows 7 and up. See this guide on how to use it to take screenshots. |
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