This article will explain how to provide us with the information we require when you want to report a problem.
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Report a CatalogueLINK problem
Your problem could be relating to one of two things, either an application problem or a integration problem.
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- Document what you would like performed, added or changed in a clear and concise manner.
- Provide Put together any supplemental screen shots and links links that will help us review your request.
- Create a new ticket in the Report A Problem section of Service Request in the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log fileswith all requested information.
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Sales/Billing Enquiries
If you would like to speak to someone in our sales or accounts team.
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- A Website Upgrade
- New Website
- Questions about an Invoice or payment
Steps To Report
- Locate any documents or invoice numbers you wish to query.
- Create a new Sales/Billing Enquiry in the Straightsell Help Centre with all requested information.
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General Enquiries
For any enquiry not relating to the above, please submit it as a General Enquiry.
Steps To Report
- Ensure that none of the other request types are
- Create a new General Enquiry in the Straightsell Help Centre with all requested information.
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| Snipping Tool is built into all versions of Windows 7 and up. See this guide on how to use it to take screenshots. |