This article will explain how to provide us with the information we require when you want to report a problem.

Report a CatalogueLINK problem

Your problem could be relating to one of two things, either an application problem or a integration problem.

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1. Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
2. Take screen shots of the error message or any relevant windows in the CMS and/or the Website.
3. Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.

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Service Requests

If you have a request for a service or change.

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1. Document what you would like performed, added or changed in a clear and concise manner.
2. Put together any supplemental screen shots and links that will help us review your request.
3. Create a new Service Request in the Straightsell Help Centre with all requested information.

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Sales/Billing Enquiries

If you would like to speak to someone in our sales or accounts team. 

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1. Locate any documents or invoice numbers you wish to query.
2. Create a new Sales/Billing Enquiry in the Straightsell Help Centre with all requested information.

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General Enquiries

For any enquiry not relating to the above, please submit it as a General Enquiry.

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