This article will explain how to provide us with the information we require when you want to report a problem.

Search for a Help Article

1. Enter a word or words into the search bar relating to your query.
2. Select an article to view its contents
3. Click None of these are what I need to go back

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Report a CatalogueLINK problem

Your problem could be relating to one of two things, either an application problem or a integration problem.

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• 64 Bit Windows: C:\Program Files (x86)\SEL\CatalogueLINK\log
• 32 Bit Windows: C:\Program Files\SEL\CatalogueLINK\log.
  
  

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1. Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
2. Take screen shots of the error message or any relevant windows in the CMS and/or the Website.
3. Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.
   
   

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Submit Service Requests

If you have a request for a service or change.

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1. Document what you would like performed, added or changed in a clear and concise manner.
2. Put together any supplemental screen shots and links that will help us review your request.
3. Create a new Service Request in the Straightsell Help Centre with all requested information.
   
   

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1. Locate any documents or invoice numbers you wish to query.
2. Create a new Sales/Billing Enquiry in the Straightsell Help Centre with all requested information.
   
   

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1. Ensure that none of the other request types are are valid for your enquiry.
2. Create a new General Enquiry in the Straightsell Help Centre with all requested information.
   
   

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Request a Knowledge Base Article

If you would like some instructions on how to perform a task or process in CatalogueLINK, CMS or the Website.

Steps To Report

1. Identify what you would like assistance in being able to accomplish.
2. Create a new Knowledge Base Article Request in the Straightsell Help Centre with all requested information.
   
   

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