This article will explain how to provide us with the information we require when you want to report a problem.
Table of Contents maxLevel 1
...
Search for a Help Article
- Enter a word or words into the search bar relating to your query.
- Select an article to view its contents
- Click None of these are what I need to go back
Report a CatalogueLINK problem
Your problem could be relating to one of two things, either an application problem or a integration problem.
...
| Info |
|---|
|
...
Report a CMS
...
or Website
...
problem
Your problem could be relating to one of two things, either a CMS problem or a Website problem.
...
- Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
- Take screen shots of the error message or any relevant windows in the CMS and/or the Website.
- Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.
| Info |
|---|
Snipping Tool is built into all versions of Windows 7 and up. See this guide on how to use it to take screenshots. |
...
...
Submitting Service Requests
If you have a request for a service or change.
...
- Identify what you would like assistance in being able to accomplish.
- Create a new Knowledge Base Article Request in the Straightsell Help Centre with all requested information.
...
...
Knowledge Base Article Requests
If you would like some instructions on how to perform a task or process in CatalogueLINK, CMS or the Website.
...