This article will explain how to provide us with the information we require when you want to report a problem.

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Search for a Help Article

1. Enter a word or words into the search bar relating to your query.
2. Select an article to view its contents
3. Click None of these are what I need to go back

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Report a CatalogueLINK problem

Your problem could be relating to one of two things, either an application problem or a integration problem.

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1. Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
2. Take screen shots of the error message or any relevant windows in the accounting system and/or CatalogueLINK Upload or Download.
3. Next we need to locate your CatalogueLINK log files. If your CatalogueLINK Upload is version 3.0.8.0 or CatalogueLINK Download is 3.0.7.0 or newer: click Help - Open Log Folder.  Image Removed
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4. Otherwise, close CatalogueLINK Upload/Download and browse to your CatalogueLINK Log File directory and sort the files by Date Modified.  Image Removed
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5. Select all six files (or the six updated most recently) then Right click  Send To  Compressed (Zipped) folder. This will create a compressed file. Name this file WebsiteName-YYYYMMDD.  Image Removed
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6. Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.

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1. Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
2. Take screen shots of the error message or any relevant windows in the CMS and/or the Website.
3. Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.

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