This article will explain how to use the Straightsell Help Centre.
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Search for a Help Article
- Enter a word or words into the search bar relating to your query.
- Select an article to view its contents
- Click None of these are what I need to go back
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Report a CatalogueLINK problem
Your problem could be relating to one of two things, either an application problem or a integration problem.
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A CMS problem: I cannot create a Buyer account from Manage Organisations
A Website problem: Customers are unable to Register on the website.
Steps
- Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
- Take screen shots of the error message or any relevant windows in the CMS and/or the Website.
- Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.
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Snipping Tool is built into all versions of Windows 7 and up. See this guide on how to use it to take screenshots. |
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