This article will explain how to use the Straightsell Help Centre.
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Search for a Help Article
- Enter a word or few words into the search bar relating to your query.
- Select an article to view its contents
- Click None of these are what I need to go back
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Report a CatalogueLINK problem
Your problem could be relating to one of two things, either an application problem or a integration problem. An application problem is one that relates to the core functions that CatalogueLINK performs and if an error message is displayed or the program is not functioning as it normally does in some way. An integration problem is one that relates to the connection or data linked between the accounting system and the website.
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Snipping Tool is built into all versions of Windows 7 and up. See this guide on how to use it to take screenshots. |
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Submitting A Service
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Request
Select this option If you have a request for a new service or change to your Straightsell platform.
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Request Help Centre Access
XXXXXIf you have all
Steps
- XX.
- XXEnter the details of all staff members in your organisation.
- Submit your request.
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Knowledge Base Article Requests
If you would like some instructions on how to perform a task or process in CatalogueLINK, CMS or the Website.
Steps
- Identify what you would like assistance in being able to accomplishyour goal for the article would be.
- Create a new Knowledge Base Article Request in the Straightsell Help Centre with all requested information.
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Update Remote Access Details
If your remote details to your CatalogueLINK installation change or you have remote access set up you should let us know as soon as possible.
Steps
- Provide us with your permanent RDP or TeamViewer details.
- We will add your details to our records for future troubleshooting.