This article will explain how to use submit your enquiries correctly in the Straightsell Help Centre.
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Search for a Help Article
- Enter a few words into the search bar relating to your query.
- Select an article to view its contents
- Click None of these are what I need to go back
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Report a CatalogueLINK problem
Your problem could be relating to one of two things, either an application problem or a integration problem. An application problem is one that relates to the core functions that CatalogueLINK performs and if an error message is displayed or the program is not functioning as it normally does. An integration problem is one that relates to the connection or data linked between the accounting system and the website.
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- Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
- Take screen shots of the error message or any relevant windows in the accounting system and/or CatalogueLINK Upload or Download.
- Next we need to locate your CatalogueLINK log files. If your CatalogueLINK Upload is version 3.0.8.0 or CatalogueLINK Download is 3.0.7.0 or newer: click Help - Open Log Folder.
- Otherwise, close CatalogueLINK Upload/Download and browse to your CatalogueLINK Log File directory and and sort the files by Date Modified.
- Select all six files (or the six updated most recently) then Right click - Send To Send To - Compressed (Zipped) folder. This will create a compressed file. Name this file WebsiteName-YYYYMMDD.
- Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.
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A CMS problem is one relating to the Straightsell Control Panel, accessible at {+}https://cp.straightsell.com.au+. A website problem is relating to any page on your Straightsell website.
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- Document a summary of what the problem is, and note down the series of steps you take to see it so we can use this to replicate it for troubleshooting purposes.
- Take screen shots of shots of the error message or any relevant windows in the CMS and/or the Website.
- Create a new ticket in the Report A Problem section of the Straightsell Help Centre and fill in all required text fields and attach your screenshot and log files.
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