This article will explain how to submit an enquiry in the Straightsell Help Centre.
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Using Search
- Enter a few words into the search bar relating to your query.
- Select an article to view its contents.
- Click None of these are what I need to go back.
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Report a Problem
CatalogueLINK problem
Your problem could be one of two things, either an application problem or a integration problem. An application problem is one that relates to the core functions that CatalogueLINK performs and if an error message is displayed or the program is not functioning as it normally does. An integration problem is one that relates to the accounting system data or the conenction between the accounting system and the website not being configured correctly.
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Website or CMS
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problem
Your problem could be relating to one of two things, either a CMS problem or a Website problem.
- A
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- Website problem is generally related to a page on your Straightsell website. It's important to understand that a change you make in the accounting system, CatalogueLINK or the CMS may be displayed on the website, but this does not necassarily make it Website problem.
- A CMS problem is one relating to the Straightsell CMS, accessible at https://cp.straightsell.com.au.
Examples
A CMS problem: Cannot create a Buyer account from Manage Organisations.
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Snipping Tool is built into all versions of Windows 7, 8 and 10. See this guide on how to use it to take screenshots. |
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Service Request
Select this option If you have a request for a new service or change to your Straightsell platform.
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Snipping Tool is built into all versions of Windows 7, 8 and 10. See this guide on how to use it to take screenshots. |
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Sales
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or Billing Enquiries
If you would like to speak to someone in our sales or accounts team.
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Snipping Tool is built into all versions of Windows 7, 8 and 10. See this guide on how to use it to take screenshots. |
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General
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Enquiry or Provide Feedback
For any enquiry not relating to the above , please submit it as a General Enquiryor if you would like to provide us with feedback.
Steps
- Ensure that none of the other request types are valid for your enquiry, or that you have feedback you wish to supply us with.
- Create a new General Enquiry in the Straightsell Help Centre with all requested information.
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