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If after that it is still not working, please contact support.
Product Options vs. Product Addons
Product Options
Product Options are used when you have a set of products you wish to group together to display for customers (e.g. different sizes for the one product).
To first set this up, a few requirements must be met.
- One of the products is defined as the 'parent product' (generally the smallest or largest) OR a dummy parent product is created in your accounting system
- The parent product's I tem Item Name, Description and Brand are made generic to cover each of the child products
- An accounting system field is created to contain the size data displayed against the parent product (can either be in a drop down menu or displayed separately)
- A Catalogue Association File is filled out, linking the Parent Product to the Child Products
- This must be correctly filled in with Excel using this layout and saved as a Tab Delimited text file
- An example can be found below
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Note: The child product with the highest ChildPriority will appear first |
Product Addons
Product Addons are used if you want to display a Related Products section on your product pages to cross promote related items.
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Note: The child product with the highest ChildPriority will appear first |
Properly Formatting the File
Before uploading the Catalogue Association File to the website, see User Guide, you must first ensure the file is formatted correctly.
- Once you have finished entering in your associations in Excel, save the file as a Tab Delimited Text File
- Open your association file in Notepad (or similar text editor) and try to highlight everything
- If your file appears as the example below, it is ready to upload:
- If you can highlight extra lines in Notepad, it is not ready to upload:
- This can be caused by not properly clearing unused cells in Excel
- Once these extra lines are cleared from the file it is ready to be uploaded