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Successful orders for the previous week are shown by default.
View Successful Orders
Successful orders are listed sequentially by order number with the most recent orders at the top.
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Find the order by altering the search fields at the top of the page
- Click Go Search to search based on the values entered in the fields
- Click View on a specific order
- Review the order, including payment details, delivery details, freight and products ordered
View Unsuccessful Orders
Unsuccessful orders may be a result of a failed credit card payment, or when a user goes through to the payment page and then does not complete the payment.
- Change the Order Status drop down box to Failed - No Payment Made
- Click Go Search to search
- Click View on a specific order
- Review the order, including payment details, delivery details, freight and products ordered
View Payment History
If you want to view the history of payments made via different payment terms specifically, you can use Payment Reporting under Ecommerce > Payment ReportingWeb Payments menu
- Go into Ecommerce – Payment ReportingWeb Payments
- Select a date range for payments
- Select the Payment term you wish to view a history of
- Select the Payment status of Successful Payment or Payment Declined
- Click Go Search to view the payments that meet the set criteria
