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See the guide below on how to correct this issue:
Website Connectivity
- Go to CatalogueLINK Upload or CatalogueLINK Download, click Setup – Catalogue Account Details and click Save.
- If you get an issue with your account not being valid it may be due to the username or password of the CMS account used by CatalogueLINK has changed.
- Validate the user name exists in the Manage Users section of the Straightsell CMS and update it a new password and click Save.
- If you have had a networking or security change you may need to speak to your IT service provider to ensure CatalogueLINK can connect to the website.
- This may require a proxy to be configured in Setup – Network Settings or allowing CatalogueLINK through port 443. Once done, repeat the first step and see if your issue is resolved.
Accounting system connectivity
- Go to CatalogueLINK Upload and click Setup –Accounting System
- Validate the settings are correct, such as the database or data file we are connecting to
- Click Test if available and Save if not. If an error message is returned, take a screenshot
- Repeat this process in Setup – Accounting System in CatalogueLINK Download.
- If you resolve the issue you should see something similar to the below
- If there is a connectivity issue, you could ask your IT service provider or accounting system administrator to validate the connection to the accounting system server is operational.
- Otherwise, try restarting the PC that CatalogueLINK is running on, but ensure that you only do this when automation of either program is not running.
If the problem persists:
- Please provide us with the screenshots and your CatalogueLINK logs and report a CatalogueLINK Issue in our Help Centre.