If the Download or Export Buttons are greyed out it means that CatalogueLINK Download is unable to connect to your website or your accounting system. See the guide below on how to correct this issue.
Website Connectivity
Go to CatalogueLINK Upload or CatalogueLINK Download, click Setup – Catalogue Account Details and click Save.
If you get an issue with your account not being valid it may be due to the username or password of the CMS account used by CatalogueLINK has changed. Validate the user name exists in the Manage Users section of the Straightsell CMS and update it a new password and click Save.
If you have had a networking or security change you may need to speak to your IT service provider to ensure CatalogueLINK can connect to the website. This may require a proxy to be configured in Setup – Network Settings or allowing CatalogueLINK through port 443. Once done, repeat the first step and see if your issue is resolved.
Accounting system connectivity
Go to CatalogueLINK Upload and click Setup –Accounting System.
Validate the settings are correct, such as the database or data file we are connecting to. Click Test if available and Save if not. If an error message is returned, take a screenshot.
Repeat this process in Setup – Accounting System in CatalogueLINK Download. If you resolve the issue you should see something similar to the below.
If there is a connectivity issue, you could ask your IT service provider or accounting system administrator to validate the connection to the accounting system server is operational.
Otherwise, try restarting the PC that CatalogueLINK is running on, but ensure that you only do this when automation of either program is not running.
If the problem persists
Please provide us with the screenshots (KB) and your CatalogueLINK logs (link to KB) and Report a CatalogueLINK Issue.