At some point you may notice that certain catalogue items are no longer being uploaded to the active catalogue on the website.
If you have checked that the item is configured correctly in your accounting system you can follow these steps:
- Open CatalougeLINK Upload and select Edit > Ignored Items
- Perform a search for your items, in the example below Item Codes starting with 1089 have been filtered for
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Note: If you cannot find the items in the ignored list please contact support |
- If you find the items you are looking for, before restoring them, you need to check if they have been ignored by a data conversion rule
- Select Edit > Data Conversion Rules and browse for any rules that could have ignored the items
- In the example below a rule that ignores all items with Item Codes that start with 1089 can be found
- You can delete this rule if you wish, after which performing an import and upload will restore the items.
- If you can't find a rule that would have ignored the items they must have been manually ignored
- If that is the case you can return to the Ignored Items screen and manually restore the item:
- Select the item and click the Restore button