Certain Items Not Importing/Updating

If you feel that certain catalogue items are not being uploaded to the active catalogue when they should be, you can follow these steps.

Check the items are configured correctly in your accounting system, if they are then:
Open CatalougeLINK Upload and select Edit > Ignored Items
Perform a search for your items, in the example below Item Codes starting with 1089 have been filtered for

Note: If you cannot find the items in the ignored list please contact support

If you find the items you are looking for, before restoring them, you need to check if they have been ignored by a data conversion rule
Select Edit > Data Conversion Rules and browse for any rules that could have ignored the items
In the example below a rule that ignores all items with Item Codes that start with 1089 can be found

You can delete this rule if you wish, after which performing an import and upload will restore the items.
If you can't find a rule that would have ignored the items they must have been manually ignored
If that is the case you can return to the Ignored Items screen and manually restore the item:
- Select the item and click the Restore button

If product data (such as stock levels) is incorrect on the website, but correct in your accounting system and CatalogueLINK:

On newer versions of CatalogueLINK Upload; go to Action > Set All Items To Modified
Check that all products now have the 'Modified' status
Perform a manual Upload of Products

If this option is not available to you:
- Select the product with incorrect information, click view/edit and make a small modification to any piece of information. Hit Save.
- Select the same product again, click view/edit and undo the modification you just made. Hit Save. The product should now be back to it's original information.
- Check that the product now has the 'modified' status.
- Perform a manual Upload of Products.