Conversion Rules
If you feel that certain catalogue items are not being uploaded to the active catalogue when they should be, you can follow these steps.
- Check the items are configured correctly in your accounting system, if they are then:
- Open CatalougeLINK Upload and select Edit > Ignored Items
- Perform a search for your items, in the example below Item Codes starting with 1089 have been filtered for
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Note: If you cannot find the items in the ignored list please contact support |
- If you find the items you are looking for, before restoring them, you need to check if they have been ignored by a data conversion rule
- Select Edit > Data Conversion Rules and browse for any rules that could have ignored the items
- In the example below a rule that ignores all items with Item Codes that start with 1089 can be found
- You can delete this rule if you wish, after which performing an import and upload will restore the items.
- If you can't find a rule that would have ignored the items they must have been manually ignored
- If that is the case you can return to the Ignored Items screen and manually restore the item:
- Select the item and click the Restore button
Force CatalogueLINK to Re-Upload Products
If product data (such as stock levels) is incorrect on the website, but correct in your accounting system and CatalogueLINK:
- On newer versions of CatalogueLINK Upload; go to Action > Set All Items To Modified
- Check that all products now have the 'Modified' status
- Perform a manual Upload of Products
- If this option is not available to you:
- Select the product with incorrect information, click view/edit and make a small modification to any piece of information. Hit Save.
- Select the same product again, click view/edit and undo the modification you just made. Hit Save. The product should now be back to it's original information.
- Check that the product now has the 'modified' status.
- Perform a manual Upload of Products.