At some point you may notice Conversion Rules
If you feel that certain catalogue items are no longer not being uploaded to the active catalogue on the website.If you have checked that the item is when they should be, you can follow these steps.
- Check the items are configured correctly in your accounting system
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- , if they are then:
- Open CatalougeLINK Upload and select Edit > Ignored Items
- Perform a search for your items, in the example below Item Codes starting with 1089 have been filtered for
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- You can delete this rule if you wish, after which performing an import and upload will restore the items.
- If you can't find a rule that would have ignored the items they must have been manually ignored
- If that is the case you can return to the Ignored Items screen and manually restore the item:
- Select the item and click the Restore button
Force CatalogueLINK to Re-Upload Products
If product data (such as stock levels) is incorrect on the website, but correct in your accounting system and CatalogueLINK:
- On newer versions of CatalogueLINK Upload; go to Action > Set All Items To Modified
- Check that all products now have the 'Modified' status
- Perform a manual Upload of Products
- If this option is not available to you:
- Select the product with incorrect information, click view/edit and make a small modification to any piece of information. Hit Save.
- Select the same product again, click view/edit and undo the modification you just made. Hit Save. The product should now be back to it's original information.
- Check that the product now has the 'modified' status.
- Perform a manual Upload of Products.