Customer Emails:
If you are encountering issues with your Straightsell emails being bounced, customers are not receiving emails such as order confirmations you may need to authorise our server to send email.This This is done via a Sender Policy Framework and allows our servers to send emails on your behalf.
Our framework is listed below:
...
To resolve this issue please add the following IP addresses to your SPF record.
- ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179 include:_spf.google.com -all"
You may have an SPF record already (the default for Office365 is below):
@ IN TXT "v=spf1 include:spf.protection.outlook.com -all"
To resolve this issues you will need to insert our IP addresses like this:
- @ IN TXT "v=spf1 include:spf.protection.outlook.com ip4:210.11.55.87 ip4:210.11.55.88 ip4:210.11.55.89 ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179 -all"
If you do not have an SPF record you will need the following:
- @ IN TXT "v=spf1 mx ip4:210.11.55.87 ip4:210.11.55.88 ip4:210.11.55.89 ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179 -all"
- This states that all your MX records can send emails as well as our servers
We also recommend updating the SPF suffix from "-all" to ~all", because the tilde (~) is more permissive.
These two changes will help prevent emails sent by the website being treated as spam.
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Note: If you do not have one please have your email provider create one for you |
Your Company's Emails:
If you are not receiving emails such as order confirmations, please have your email provider whitelist bounce@straightsell.com.au and also log a ticket in the Straightsell Service Desk and we can help provide a solution for you.