Customer emails are not being received

Owned by Daniel Renshaw
Last updated: Oct 25, 2024 by Chris Slattery
1 min read

Customer Emails:

If customers are not receiving emails such as order confirmations you may need to authorise our server to send email. This is done via a Sender Policy Framework and allows our servers to send emails on your behalf.

To resolve this issue please add the following IP addresses to your SPF record.

  • ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179

We also recommend updating the SPF suffix from "-all" to ~all", because the tilde (~) is more permissive.

These two changes will help prevent emails sent by the website being treated as spam.


Note: If you do not have one please have your email provider create one for you

Your Company's Emails:

If you are not receiving emails such as order confirmations, please have your email provider whitelist bounce@straightsell.com.au and also log a ticket in the Straightsell Service Desk and we can help provide a solution for you.