Versions Compared

Version Old Version 4 New Version Current
Changes made by

Jason O'Malley

Chris Slattery

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Problem

CatalogueLINK Upload or Download will not open.

Solution

...

  1. Open the Windows Task Manager.
  2. select Select the Processes tab and click "show processes from all users" or equivalentif available.
  3. Try to find Uploadlocate Download.exe, UploadAuto.exe or Download.exe in the Processes listing, and if it is find out OR Orders Download in the Processes or Details tab and identify which Windows User is running the software.
  4. If you still can not run the software, select it from the list and click End Process.  Image Removed

If the Upload.exe or UploadAuto.exe processes are terminated during an import and upload the website data may be out of sync, resulting in issues such as $0 pricing for some customers upon login.
Ensure a manual import and upload of all relevant data is performed immediately after ending the process to resolve this.

  • Page:

...

  1. ,
  2. In this case it is Administrator. If the account is the one you are logged in as, try to locate the software in the Task bar or the System Tray. 
  3. If you cannot locate the software, select Download.exe then click End Process.
  4. Try opening CatalogueLINK Download again.
    Image Added