Cannot Open CatalogueLINK Download

Problem

CatalogueLINK Download will not open.

Solution

First check if the software is running in the System Tray, or ask other users of the software if they have it open. If you are still unable to open the software after doing so:

1. Open the Windows Task Manager.
2. Select the Processes tab and click "show processes from all users" if available.
3. Try to locate Download.exe OR Orders Download in the Processes or Details tab and identify which Windows User is running the software,
4. In this case it is Administrator. If the account is the one you are logged in as, try to locate the software in the Task bar or the System Tray. 
5. If you cannot locate the software, select Download.exe then click End Process.
6. Try opening CatalogueLINK Download again.