Customer Emails:
If you are encountering issues with your Straightsell emails being bounced, customers are not receiving emails such as order confirmations you may need to authorise our server to send email.This This is done via a Sender Policy Framework and allows our servers to send emails on your behalf.
To resolve this issue please add the following IP addresses to your SPF record.This will help prevent emails sent by the website being treated as spam.
- ip4:210.11.55.87 ip4:210.11.55.88 ip4:210.11.55.89 ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179
We also recommend updating the SPF suffix from "-all" to ~all", because the tilde (~) is more permissive.
These two changes will help prevent emails sent by the website being treated as spam.
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Note: If you do not have one please have your email provide provider create one for you |
Your Company's Emails:
If you are not receiving emails such as order confirmations, please have your email provider whitelist bounce@straightsell.com.au and also log a ticket in the Straightsell Service Desk and we can help provide a solution for you.