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Please follow the steps below to troubleshoot Upload Automation:
- Confirm you can open CatalogueLINK Upload and perform a Import and Upload manually.
- If that works, close CatalogueLINK Upload as it will prevent automation from running if it is open.
- Check that the Scheduled Task is enabled and is able to run under the user you are as logged in as only.
- Minimise all desktop windows and right click and select Run on the automation task to see if it runs.
- The scheduled task must be configured as per this article.
- Go into the CatalogueLINK log folder and sort the files by "Date Modified".
- Open the "*_AUTO_PROCESSLOG.txt" files in CatalogueLINK's log directory and review the most recent entries of the file to see what CatalogueLINK is reporting.
- If you see "Automation could not run because CatalogueLINK (GUI mode) was already running" it is because CatalogueLINK is already open and must be closed.
