If you are encountering issues with your Straightsell emails being bounced, you may need to authorise our server to send email.
This is done via a Sender Policy Framework and allows our servers to send emails on your behalf.
Our framework is listed below:
- @ IN TXT "v=spf1 ip4:210.11.55.87 ip4:210.11.55.88 ip4:210.11.55.89 ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179 include:_spf.google.com -all"
You may have an SPF record already (the default for Office365 is below):
@ IN TXT "v=spf1 include:spf.protection.outlook.com -all"
To resolve this issues you will need to insert our IP addresses like this:
- @ IN TXT "v=spf1 include:spf.protection.outlook.com ip4:210.11.55.87 ip4:210.11.55.88 ip4:210.11.55.89 ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179 -all"
If you do not have an SPF record you will need the following:
- @ IN TXT "v=spf1 mx ip4:210.11.55.87 ip4:210.11.55.88 ip4:210.11.55.89 ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179 -all"
- This states that all your MX records can send emails as well as our servers