This section will assist you in accomplishing the following:
- View and edit Orders
- Ignore Customers, Orders or Payments from exporting into the accounting system
Export a failed customer, order or payment
- Select a customer, order or payment in the relevant tab or processed tab and click Export.
- Depending on what you chose, Select Export Selected Customer, Order or Payment Only before clicking Continue
- If successful, verify the customer, order or payment is in the accounting system as you would expect.
- Go into the Straightsell CMS – Manage Buyers and ensure the customer's reference number matches the correct accounting syste m customer reference so future orders are not affected.
Export an order against a different accounting system customer
Occasionally orders may fail to export in the accounting system, or export incorrectly. An example of this is where a Buyer has the wrong reference number in the Straightsell CMS, and the order will download and export against the incorrect accounting system customer.
CatalogueLINK lets you change which customer the order can go against so you can successfully re-export the order.
- Select the order you wish to change in the Orders (if failed) or Processed Orders (if already exported or ignored) tab and click View Order.
- Edit the Reference No to match the correct accounting system customer's reference number before clicking Save.
- Click OK once the order has updated.
- Validate the Reference No is correct. Click Export to export the order into the accounting system.
- If successful, verify this order is in the accounting system against the correct customer code then click Close.
- Go into the Straightsell CMS – Manage Buyers and ensure the customer's reference number matches the correct accounting system customer reference so future orders are not affected.