Customer Emails:
If customers are not receiving emails such as order confirmations you may need to authorise our server to send email. This is done via a Sender Policy Framework and allows our servers to send emails on your behalf.
To resolve this issue please add the following IP addresses to your SPF record.
- ip4:13.54.7.185 ip4:13.210.155.43 ip4:54.79.14.179
We also recommend updating the SPF prefix from "-all" to ~all", because the tilde (~) is more permissive.
These two changes will help prevent emails sent by the website being treated as spam.
Note: If you do not have one please have your email provider create one for you
Your Company's Emails:
If you are not receiving emails such as order confirmations, please have your email provider whitelist bounce@straightsell.com.au and also log a ticket in the Straightsell Service Desk and we can help provide a solution for you.