Re-export of failed orders, payments and customers

To manually export failed orders, payments and customers:

• Open CatalogueLINK and find the order you want to export. (Please Export in the following order. Order>>Payment>>Customer.)

• Select the order and click “Export”

• Once the order has exported you can now export the payment.

• Open the payment tab and select the Payment, Then click “Export”

• Once the payment has exported you can now export the customer.

• Open the customer tab and select the customer, Then click “Export”

• If any exports fail during this process and an error displays, Contact Straightsell Service Desk to resolve the error.
  
  

To automatically reexport failed orders, payment and customers:

• CatalogueLINK Download must be updated to, or greater than 3.0.23.0

  • Please contact Straightsell Service Desk to update

• In Download Details, the “Check Every” setting must be set to more than 10 minutes.

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