Certain Items Not Importing/Updating

Conversion Rules

If you feel that certain catalogue items are not being uploaded to the active catalogue when they should be, you can follow these steps.

• Check the items are configured correctly in your accounting system, if they are then:
• Open CatalougeLINK Upload and select Edit > Ignored Items
• Perform a search for your items, in the example below Item Codes starting with 1089 have been filtered for

• If you find the items you are looking for, before restoring them, you need to check if they have been ignored by a data conversion rule
• Select Edit > Data Conversion Rules and browse for any rules that could have ignored the items
• In the example below a rule that ignores all items with Item Codes that start with 1089 can be found

• You can delete this rule if you wish, after which performing an import and upload will restore the items.
• If you can't find a rule that would have ignored the items they must have been manually ignored
• If that is the case you can return to the Ignored Items screen and manually restore the item:
  • Select the item and click the Restore button

Force CatalogueLINK to Re-Upload Products

If product data (such as stock levels) is incorrect on the website, but correct in your accounting system and CatalogueLINK:

• On newer versions of CatalogueLINK Upload; go to Action > Set All Items To Modified
• Check that all products now have the 'Modified' status
• Perform a manual Upload of Products

• If this option is not available to you:
  • Select the product with incorrect information, click view/edit and make a small modification to any piece of information. Hit Save.
  • Select the same product again, click view/edit and undo the modification you just made. Hit Save. The product should now be back to it's original information. 
  • Check that the product now has the 'modified' status.
  • Perform a manual Upload of Products.