Missing Favourites

Favourites are unable to disappear on their own as there is no current functionality for that.

A number of things may have happened:

• Favourites are tied to the user not the account, they have logged into a different user on that account that doesn’t have the favourites saved

• The products no longer exist on the website

• User has accidently deleted favourites

If the issue is still unidentified, send a support ticket to support@straightsell.com.au.

If you wish to download a Buyer Favourites file and a Buyer User Favourites file - you could look in these for the missing Favourites, if they are still stored against a different login. (see below example of another instance of favourites going missing)

Open

You can Download blank Header Files for each of the Favourites, and re-upload them, see below for downloading blank headers:

Open

NOTE: The Buyer Favourites file, when uploaded get assigned to all Buyer Users (Logins) of the Buyer (Customer).

For upload: