Special Pricing Issues
Problem
Special pricing not working correctly for certain buyers
Solution
Open CatalogueLINK Upload
Click Import. Then select Catalogue Items and Customer Special Pricing Information. Then select Continue
Click Upload. Then select Catalogue Items and Customer Special Pricing Information. Then select Continue
Check that the buyer is now receiving the correct price
If the issue is still unresolved. Please collect the following information and send to support@straightsell.com.au
A screenshot of a manual sales order from your accounting platform. The sales order will include the relevant product code and buyer reference number.
A screenshot of any price rules relevant for the example product and buyer.
A zip file containing all CatalogueLINK error logs (see here)