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Special Pricing Issues

Special Pricing Issues

Owned by Lewys Eisemann (Unlicensed)
Oct 25, 2023
1 min read

Problem

Special pricing not working correctly for certain buyers

Solution

  1. Open CatalogueLINK Upload

  2. Click Import. Then select Catalogue Items and Customer Special Pricing Information. Then select Continue

  1. Click Upload. Then select Catalogue Items and Customer Special Pricing Information. Then select Continue

  1. Check that the buyer is now receiving the correct price

If the issue is still unresolved. Please collect the following information and send to support@straightsell.com.au

  • A screenshot of a manual sales order from your accounting platform. The sales order will include the relevant product code and buyer reference number.

  • A screenshot of any price rules relevant for the example product and buyer.

  • A zip file containing all CatalogueLINK error logs (see here)

 

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