How Straightsell Pricing Works

Owned by Jason O'Malley
Last updated: Oct 25, 2017 by Daniel Renshaw
3 min read

Product Pricing

Product pricing on your Straightsell website should reflect what is in the accounting system for customer and product combinations.

For this to occur, customer records in the Customers tab of CatalogueLINK Upload should be configured in one of two ways:

  • If Upload Financials is set to No for a customer CatalogueLINK Upload, the customer will get what we refer to as the Standard Price for all products.
  • The Standard Price is mapped against an accounting system price list in CatalogueLINK Upload – Setup – Catalogue Fields – Standard Price.

  • If set to Yes, the customer should get the specific pricing and discounts assigned to their customer record in the accounting system.

  • Upload Financials can be set to Yes for all customers (above) or on a customer by customer basis (below)

For example anonymous (non-logged in) customers may see a more expensive Retail price whilst logged in customers get their specific Wholesale or Trade pricing.

How to update pricing
  • To update the Standard Price on the website you need to perform an import and upload of Items.
  • To update Customer Special Pricing, you need to ensure that Upload Financials is set to Yes against a customer record in the Customers tab of CatalogueLINK Upload then perform an import and upload of Items, Customers and Pricing.


Once completed, website pricing should reflect what is set up against the customer's record in the accounting system, as long as the Customer Reference in the accounting system matches the Buyer Reference value in the CMS – Manage Buyers.

Troubleshooting pricing problems

Where website pricing does not match what is in the accounting system, the following steps should be followed at the first instance.

Accounting System Check
  • Go into your accounting system and enter a sales order for the customer record and the products in their website order.
  • If the order matches the shopping cart on the website, CatalogueLINK is not at fault as it's uploading what is in the accounting system to the website.
  • This means you'll need to change your pricing in the accounting system to see the changes on the website before doing an import and upload of Items, Customers and Pricing.


If there is a difference, it suggests a few things:

  • If you rely on automation it may not be running. See this article to troubleshoot automation
  • Confirm Upload Financials is set to Yes against the customer record in CatalogueLINK Upload – Customers tab.
  • Confirm the Buyer Reference in the CMS – Manage Buyers matches the Reference in the Customers tab of CatalogueLINK Upload.
Login on Behalf of a Customer

If you wish to login using your own Buyer account and see pricing as if you were the customer:

  • Go to Manage Buyers in the CMS
  • Change one of your own test Buyer's seller reference to match the customer's reference in the Customers tab of CatalogueLINK Upload.
  • Log in as your Buyer and you will see pricing as if you were the Customer's Buyer account, and any order will go against the seller reference if you make one.

Report An Issue

If the above steps do not resolve your problem, please create a ticket and supply the following:

  • A screenshot of a sales order entered in the accounting system and on the website for the affected customer and product combination.
  • Screenshots of where and how the pricing is set up for both the affected products and the customer record in the accounting system.
  • A screenshot showing both the Upload Financials status and the customer's reference in CatalogueLINK Upload – Customers and in CMS – Manage Buyers.